Online
Trade Licence
Apply for or auto-renew a trade licence (Certificate of Enlistment) online from anywhere, after OTP registration on e-District.
Apply on e-DistrictServices & Grievances
Services & Grievances
How to apply for municipal services, and how to report a problem in your ward.
Citizen Services
Apply online or at the office
Most municipal services in West Bengal run on state portals. Use the links below from anywhere, or visit the office at Thana Line.
Online
Birth and Death Registration
Register a birth or death and get the certificate online through the state Janma-Mrityu Tathya portal.
Open Janma-Mrityu portal Online
Building Plan Sanction
Submit and track building plans through the state Online Building Permission System.
Open OBPS portal At the office
Mutation
Record a change of ownership of a holding. Apply at the Municipality Office with your holding number and ownership papers.
Office address and hours At the office
Property (Holding) Tax
Assessment and payment of holding tax for property within the nine wards. Paying regularly funds the town’s roads, water and cleaning.
Office address and hours At the office
Water Connection
New household tap connections under the AMRUT 2.0 water project, and complaints about supply.
Office address and hours Online
Tenders
Municipal works are tendered online on the West Bengal e-tender portal.
wbtenders.gov.in Online
Grievances
Report a problem in your ward with the online form. You can attach a photo.
Go to the formGrievances
Report a problem in your ward
Tell the Municipality Office what is wrong and where. A clear location and a photo help the office act quickly.
- Active 23
- Pending 9
- Resolved 486
- Avg. resolution 3.8days
Demo dataThe online grievance system is not live yet, so the figures and cases below are examples, not real reports.
Grievance overview
Cases by category and local conditions
Issue categories
54Total cases
Issue categories
637Total cases
Local conditions
Active monitoring- 64%Water stress Low supply in 3 wards
- 38%Landslide watch Monsoon alert
- 22%Air quality Good
Few Important issues that we are currently working on
- GRV-1048 Critical
Issue description
Drain overflowing onto the road on Thana Line after heavy rain last night.
Escalation status
- Assigned
- Public works section
- Priority
- High
- GRV-1046 In progress
Issue description
No piped water in Deosay Dara for two days. A tanker has been requested.
Escalation status
- Assigned
- Water supply section
- Priority
- Medium
- GRV-1041 Resolved
Issue description
Street light not working on the path to the school. The bulb has been replaced.
Escalation status
- Assigned
- Electrical section
- Priority
- Low
- GRV-1039 Critical
Issue description
Garbage dumped beside a stream that flows into the lake. Needs clearing before the rain.
Escalation status
- Assigned
- Conservancy section
- Priority
- High
No cases match your search.